Utility Payment and Accounts

Pay Your Bill

Online

Credit/Debit card transactions will be assessed a 2.75% processing fee ($1.95 minimum)

This is a fee assessed and collected by the credit card processor not the City of American Canyon.

The City offers a no cost EFT (E-Check) online option.

In Person

We are located at:

4381 Broadway, 2nd Floor

We are open to the public Monday - Friday 8:30AM - 5:00PM

Closed from 12noon-1pm for lunch everyday 

For payments outside of regular business hours:

A 24‐hour Drop Box is located in the parking lot of City Hall

 

By Mail

City of American Canyon

P.O. Box 1410

Suisun City, CA 94585‐4410

By Phone

Account Services

Open or Close Utility Account

To Open a Utility Account:

1. You will need

  • Proof of ownership or a lease agreement
  • Government Issued I.D. for all applicants

Types of Government Issued ID's include:

State ID, state driver's license, passport, etc...

ID attached must be valid. Expired ID's will not be accepted. 

Applications will need to be submitted by noon for day-of service. Water service requests are completed Monday through Friday 1 to 3 p.m.

2. Submit Service Request Form:

If you are a renter at a residential property, there is a $150 deposit that required to be paid before services can begin. 

If you are leasing a commercial property, there is a $250 deposit that is required to be paid before services can begin. 

To Close a Residential/Commercial Account:

 

Additional Account Services

In the case of marriage, death, etc. the name on the water account can be changed with no fee.

Update contact information form

Name Change Only Form 

Customers may exercise their right to dispute a decision, fee, bill or other function of the utility bill by completing this form. Dispute a charge on your account

Customers who have experienced a significant and unexpected increase in their water consumption due to a leak, pipe break, vandalism, or other occurrences can apply for a leak credit Excess Water Use Adjustment Form.

 

Payment Assistance Options

Water Rate Assistance Program (PG&E CARE Participants)

Water Rate Assistance Program Request Form

This program provides a discount to single-family residential customers who are currently part of the PG&E CARE program. The amount of the credit is equal to the fixed-rate meter charge on the monthly bill. 

Customers must meet the following requirements before application submission:

  1. Name on water bill and PG&E bill must match.
  2. Attach your most recently copy of PG&E bill that shows your name, service address and proof that you are enrolled in CARE. Email screenshots that you have been approved will not be accepted.
  3. This is a program that must be renewed annually, every January.

Payment Extensions

Payment Extension Request Form

Request an alternative date to make a single payment. This option allows the customer to request a specific date for a minimum payment due and prevent delinquent disconnection.


Late Fee Waiver

Low Income Late Fee Waiver Form

 Residential customers who provide proof of household income below 200% of the Federal Poverty Level may request a waiver of late fees once every 12 months.


Travel Sewer Fee Waiver

Travel Sewer Waiver Form

 Residents that travel for periods longer than 30 consecutive days can request a waiver of their monthly sewer charge if their water usage is 4 units or less and can provide sufficient documentation of travel.


Other Waiver or Reduction Requests

Other Waivers, Reductions, or Requests

 Any customer requesting a waiver of reduction of any fee charged in association with the water and sewer services can specify their request through this form.


Shut Off Statistics

Number of Delinquent Shut Offs

Month 2020 2021 2022 2023 2024 
January 32 0 0 0 35 
February 4 0 0 0  26
March 0 0 0 26  27
April 0 0 0 38  24
May 0 0 0 40  
June 0 0 0 27  
July 0 0 0 23  
August 0 0 0 30  
September 0 0 88 0  
October 0 0 0 32  
November 0 0 0 16  
December 0 0 0 28  
Totals 36 0 88 182 112