Utility Payment and Accounts

Credit/Debit card transactions will be assessed a 2.75% processing fee ($1.95 minimum)

This is a fee assessed and collected by the credit card processor not the City of American Canyon.

The City offers a no cost EFT (E-Check) online option.

We are located at:

4381 Broadway, 2nd Floor

We are open to the public Monday - Friday from 8:30 a.m. to 5:00 p.m.

Closed from noon to 1 p.m. for lunch everyday. 

For payments outside of regular business hours:

A 24‐hour Drop Box is located in the parking lot of City Hall.

City of American Canyon

P.O. Box 1410

Suisun City, CA 94585‐4410

(707) 647-4364

To Open a Utility Account:

1. You will need

• Proof of ownership or a lease agreement
• Government Issued I.D. for all applicants

Types of Government Issued ID's include:

State ID, state driver's license, passport, etc...

ID attached must be valid. Expired ID's will not be accepted. 

Applications will need to be submitted by noon for day-of service. Water service requests are completed Monday through Friday 1 to 3 p.m.

2. Submit Service Request Form:

If you are a renter at a residential property, there is a $150 deposit that required to be paid before services can begin. 

A $61.00 transfer fee will be billed on your first invoice. 

If you are leasing a commercial property, there is a $250 deposit that is required to be paid before services can begin. 

To Close a Residential/Commercial Account:

To update your contact information or mailing address, please fill out this form:

Update contact information form

In the event of a marriage, divorce, legal name change, or death (title transfer due to probate/trust) the name on the water account can be changed with no fee by filling out this form:

Name Change Only Form 

Customers may exercise their right to dispute a decision, fee, bill or other function of the utility bill by completing this form. Dispute a charge on your account

Customers who have experienced a significant and unexpected increase in their water consumption due to a leak, pipe break, vandalism, or other occurrences can apply for a leak credit Excess Water Use Adjustment Form.

Water Rate Assistance Program Request Form

This program provides a discount to single-family residential customers who are currently part of the PG&E CARE program. The amount of the credit is equal to the fixed-rate meter charge on the monthly bill. 

Customers must meet the following requirements before application submission:

1. Name on water bill and PG&E bill must match.
2. Attach your most recently copy of PG&E bill that shows your name, service address and proof that you are enrolled in CARE. Email screenshots that you have been approved will not be accepted.
3. This is a program that must be renewed annually, every January.

Payment Extension Request Form

Request an alternative date to make a single payment. This option allows the customer to request a specific date for a minimum payment due and prevent delinquent disconnection.

Payment Arrangement

Amortization of the unpaid balance:

When an account becomes past due, it can become difficult to catch up on payments. The payment arrangement allows City of American Canyon residents to divide the current past due balance over a period of six months. This installment balance must be paid in addition to current monthly charges and late fees. LATE FEES WILL NOT BE WAIVED WHILE ON A PAYMENT ARRANGEMENT.

To set up your payment arrangement:

1. We require the utility account holder to call or come into our office to discuss the payment arrangement terms.

Phone Number: 707-647-4364

Address: 4381 Broadway, American Canyon Monday – Friday 8:30am – 5pm

(Closed for lunch 12noon – 1pm)

1. After terms have been agreed upon, the utility account holder must come into our office to present their identification, review, and sign the payment arrangement, and make their first payment. 

In extreme circumstances, the Finance Director or designee can consider/approve a payment arrangement term for up to 12 months.

Residential customers that meet all three of the following will immediately qualify for 12-month extension:

Late Fee Waiver Form

Residential customers who provide proof of household income below 200% of the Federal Poverty Level may request a waiver of late fees once every 12 months.

All other late fee requests will be eligible to waive one month of late fees once per 12-month period. 

Travel Sewer Waiver Form

 Residents that travel for periods longer than 30 consecutive days can request a waiver of their monthly sewer charge if their water usage is 4 units or less and can provide sufficient documentation of travel.

Other Waivers, Reductions, or Requests

 Any customer requesting a waiver of reduction of any fee charged in association with the water and sewer services can specify their request through this form.

Number of Delinquent Shut Offs